{"id":35184,"date":"2021-09-09T08:55:32","date_gmt":"2021-09-09T13:55:32","guid":{"rendered":"https:\/\/brikardesign.com\/impression\/?page_id=35184"},"modified":"2023-10-05T14:07:14","modified_gmt":"2023-10-05T19:07:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/brikardesign.com\/impression\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”||1px|||” global_colors_info=”{}”]<\/p>\n

Questions fr\u00e9quemment pos\u00e9es<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.22.2″ _module_preset=”default”][et_pb_column _builder_version=”4.22.2″ _module_preset=”default” type=”4_4″][et_pb_accordion _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ open_toggle_background_color=”#999999″ closed_toggle_background_color=”#D6D6D6″][et_pb_accordion_item title=”Vais-je recevoir le m\u00eame produit que je vois\u00a0 dans l’image ?” _builder_version=”4.22.2″ _module_preset=”default” open=”on” hover_enabled=”0″ sticky_enabled=”0″ toggle_font=”|800|||||||” toggle_font_size=”26px” open_toggle_background_color=”#FFCC00″]<\/p>\n

Le produit est identique \u00e0 la photo et des couleurs \u00e9clatantes avec notre proc\u00e9d\u00e9 d’impression par technique de sublimation.<\/p>\n

Les couleurs peuvent diff\u00e9rer de la photo, \u00e0 cause de la diff\u00e9rence entre les pixels des moniteurs de nos clients et leur ajustements, il est possible que vous observiez une l\u00e9g\u00e8re diff\u00e9rence entre les couleur r\u00e9elle et celle de la photo.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”O\u00f9 puis-je consulter ma commande ?” _builder_version=”4.22.2″ _module_preset=”default” open=”off” toggle_font_size=”26px” toggle_font=”|800|||||||” hover_enabled=”0″ sticky_enabled=”0″ open_toggle_background_color=”#FFCC00″]<\/p>\n

Si vous avez pass\u00e9 votre commande par la boutique, vous la trouverez dans votre compte.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Comment puis-je retourner un article ?” _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ toggle_font=”|800|||||||” toggle_font_size=”26px” open_toggle_background_color=”#FFCC00″]<\/p>\n

Les produits personnalis\u00e9s sont non remboursables ni \u00e9changeables.
En cas de remboursement:
Le client \u00e0 la responsabilit\u00e9 de s\u2019assurer que l\u2019article soit emball\u00e9 de fa\u00e7on s\u00e9curitaire afin d\u2019\u00e9viter qu\u2019il ne soit endommag\u00e9 lors du transport. Les frais de port et manutention sont la responsabilit\u00e9 du client pour les retours de marchandise.<\/p>\n

Tous les frais de livraison, d\u2019exp\u00e9dition et de manutention (sauf en cas d\u2019erreur lors de l\u2019exp\u00e9dition de votre commande de notre part ) ne sont pas remboursables. Tout retour de produit doit avoir une autorisation de retour de marchandise de la part de BrikarDesign.
Note : Les produits personnalis\u00e9s ne sont non remboursables,\u00a0 si l\u2019item arriverais endommag\u00e9\u00a0 communiquer avec nous avec une preuve (photo) et :<\/p>\n

\u2022 Le client accepte de payer tous les frais d\u2019exp\u00e9dition et d\u2019assurance pour tous les risques de pertes durant le retour du produit. Si un des composants du produit retourn\u00e9 est manquant, la proc\u00e9dure de retour ne sera pas applicable. BrikarDesign aura le droit de refuser si il le juge n\u00e9cessaire de ne pas rembours\u00e9 le client. Veuillez inclure dans votre envoi une copie de votre facture.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Allez-vous r\u00e9approvisionner les articles indiqu\u00e9s comme \u201cen rupture de stock \u201d ?” _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ toggle_font=”|800|||||||” toggle_font_size=”26px” open_toggle_background_color=”#FFCC00″]<\/p>\n

Nous contacter pour savoir si le produit sera bient\u00f4t disponible.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Quel transporteur pour les colis ?” _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ toggle_font=”|800|||||||” toggle_font_size=”26px” open_toggle_background_color=”#FFCC00″]<\/p>\n

Nos colis sont g\u00e9n\u00e9ralement envoy\u00e9s par le plus bas tarif d\u2019exp\u00e9dition<\/span><\/p>\n

pour nos clients. Nous avons une formes et v\u00e9rifions le tarif le plus avantageux pour le client. Si le tarif calcul\u00e9 est pas ajust\u00e9 a votre commande nous v\u00e9rifierons le tarif et vous aviserons.\u00a0<\/span><\/p>\n

Vous aurez la possibilit\u00e9 de d\u2019annuler la commande et demander le remboursement. Un coup que la commande est accept\u00e9 par le client on ne peut annuler.\u00a0<\/span><\/p>\n

Nos colis sont envoy\u00e9s g\u00e9n\u00e9ralement dans les 2 jours ouvrables. Si pour une raison la commande peut \u00eatre retard\u00e9 nous vous avisons.<\/span><\/p>\n

Certain colis peuvent \u00eatre envoy\u00e9 par la poste.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=” Contactez- nous pour toute question :” _builder_version=”4.22.2″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ toggle_font=”|800|||||||” toggle_font_size=”26px” open_toggle_background_color=”#FFCC00″]<\/p>\n

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Contactez- nous pour toute question via notre page contact.<\/a><\/p>\n

Par t\u00e9l\u00e9phone : 450 676-0298<\/p>\n

Courriel : info@brikardesign.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Questions fr\u00e9quemment pos\u00e9esLe produit est identique \u00e0 la photo et des couleurs \u00e9clatantes avec notre proc\u00e9d\u00e9 d’impression par technique de sublimation. Les couleurs peuvent diff\u00e9rer de la photo, \u00e0 cause de la diff\u00e9rence entre les pixels des moniteurs de nos clients et leur ajustements, il est possible que vous observiez une l\u00e9g\u00e8re diff\u00e9rence entre les couleur r\u00e9elle et celle de la photo.Si vous avez pass\u00e9 votre commande par la boutique, vous la trouverez dans votre compte.Les produits personnalis\u00e9s sont non remboursables ni \u00e9changeables.En cas de remboursement:Le client \u00e0 la responsabilit\u00e9 de s\u2019assurer que l\u2019article soit emball\u00e9 de fa\u00e7on s\u00e9curitaire afin d\u2019\u00e9viter qu\u2019il ne soit endommag\u00e9 lors du transport. Les frais de port et manutention sont la responsabilit\u00e9 du client pour les retours de marchandise. Tous les frais de livraison, d\u2019exp\u00e9dition et de manutention (sauf en cas d\u2019erreur lors de l\u2019exp\u00e9dition de votre commande de notre part ) ne sont pas remboursables. Tout retour de produit doit avoir une autorisation de retour de marchandise de la part de BrikarDesign.Note : Les produits personnalis\u00e9s ne sont non remboursables,\u00a0 si l\u2019item arriverais endommag\u00e9\u00a0 communiquer avec nous avec une preuve (photo) et : \u2022 Le client accepte de payer tous les frais d\u2019exp\u00e9dition et […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

This is a sample page.<\/b><\/p>\n\n\n\n

Overview<\/h3><\/p>\n\n\n\n

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

Additional non-returnable items:<\/p>\n\n\n\n

    \n
  • Gift cards<\/li>\n\n\n\n
  • Downloadable software products<\/li>\n\n\n\n
  • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

    To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

    Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

    There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

      \n
    • Book with obvious signs of use<\/li>\n\n\n\n
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n\n\n\n
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n\n\n\n
    • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

      Refunds<\/h2><\/p>\n\n\n\n

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n

      Late or missing refunds<\/b><\/p>\n\n\n\n

      If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

      Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

      Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

      If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n

      Sale items<\/b><\/p>\n\n\n\n

      Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

      Exchanges<\/h2><\/p>\n\n\n\n

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

      Gifts<\/h2><\/p>\n\n\n\n

      If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

      If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

      Shipping returns<\/h2><\/p>\n\n\n\n

      To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

      Need help?<\/h2><\/p>\n\n\n\n

      Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-35184","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/brikardesign.com\/impression\/wp-json\/wp\/v2\/pages\/35184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brikardesign.com\/impression\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brikardesign.com\/impression\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brikardesign.com\/impression\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brikardesign.com\/impression\/wp-json\/wp\/v2\/comments?post=35184"}],"version-history":[{"count":8,"href":"https:\/\/brikardesign.com\/impression\/wp-json\/wp\/v2\/pages\/35184\/revisions"}],"predecessor-version":[{"id":41741,"href":"https:\/\/brikardesign.com\/impression\/wp-json\/wp\/v2\/pages\/35184\/revisions\/41741"}],"wp:attachment":[{"href":"https:\/\/brikardesign.com\/impression\/wp-json\/wp\/v2\/media?parent=35184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}